FAQ Page

(these faqs are about dealing with nano lab, rather than working with super 8. For the latter, see our technical pages)

Q: How do I make a payment for processing or stock?

A: The usual way people pay is by bank deposit into our account. Our bank details are: Richard Tuohy, bsb 013600, acc 514312271, ANZ. If you are making this payment over the internet, please make sure you put your name as a reference (NOT 'super 8' or anything like that). Your name won't appear automatically unless you type it in the reference field when you make the transfer. If you are making a payment for film stock or materials, please put the word 'stock' with your name as a reference. If you don't use internet banking and have to go into an ANZ branch, unfortunately you can't put text as a reference, so please use your post code as a reference number. For stock purchases, after making your payment, please email us confirmation of the payment and your address. It is also possible to pay by cheque or money order (in either case, made out to 'richard tuohy'). International customers (only) can pay by paypal - email for a paypal invoice.

Q: Is it possible to drop film off for processing rather than posting?

A: Yes, however Daylesford isn't in Melbourne. We are 1 and a half hours from the city. If you are dropping off film, you will need to call for directions as we are hard to find (our bit of Grant St isn't usually on maps). Posting is really the best option.

Q: Can I send in old rolls of processed film just for telecine?

A: Usually no. Our telecine set up is just too busy transfering films that we have processed here at the lab to do transfer only jobs. But we can recommend places that do a good job. Feel free to ask.